Service Fees and Plans

Additional fees will apply for special circumstances and custom programming. These additional fees would be agreed to in advance.

The following matrix shows the highlights of the 2001 rate schedule (effective January 1, 2001)

Plan	Hourly Rate	Normal Hours	After Hours Rate	Plan Cost
Platinum 25 Hours of support	$120.00	24 x 7 ¹	Included	$3000.00 per year⁴
Gold 10 Hours of support	$120.00	Monday – Friday 8:00 to 4:00 PST²	$180.00 per hour	$1200.00 per year ⁴
Silver 5 hours of support	$140.00	Monday – Friday 8:00 to 4:00 PST²	$210.00 per hour	$700.00 per year⁴
Economy 2 prepaid hours	$150.00	Monday – Friday 8:00 to 4:00 PST²	$225.00 per hour	$300.00 ⁴ per plan
Basic Hourly Rate 30 minute minimum	$150.00	Monday – Friday 8:00 to 4:00 PST³	Not Available	Prepaid & Invoiced hourly.
- subject to change without notice -

1 – Includes Weekends and Holidays
2 – Weekends and holidays excluded from Plan, After Hours Rate applies for Weekends and Holidays
3 - Weekends and Holidays excluded
4 – Which ever comes first, Hours or 12 months.

Fees and Rates asof 2001

Included