Service Maintenance Agreement Options

Please click here to open and print a full copy of the Service Maintenance Agreement(SMA). Your sign copy of the SMA faxed to us, in addition to this online payment your service may begin.

Platinum¹

7x24 Support

Up to 25 hours of support
$3,000.00 / year
per site / location,
$1,500 in advance +
$1,500 / net 30 days
$120.00 hourly rate

Gold 1

8am to 5pm PST
Monday thru Friday²
Up to 10 hours of support
$1,200.00 / year
per site / location,
paid in advance
$120.00 hourly rate

Silver¹

8am to 5pm PST
Monday thru Friday²
Up to 5 hours of support
$700.00
per site / location
5 hour min. Ppd
$140.00 hourly rate

Economy¹

8am to 5pm PST
Monday thru Friday²
Up to 2 hours of support
$300.00
per site / location
2 hour min. Ppd
$150.00 hourly rate

Additional time will be at your current rate, i.e. A Client on the Platinum needs more than 25 hours,
($120.00 is the hourly rate.)
1) Billable in 15 minute increments. 2) Excludes all major holidays.